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Your Data Terms Before Access

Our Privacy Policy explains what we collect when you create an account, enter the lobby, use Touch 'n Go, GrabPay, Boost dan FPX, or contact support.

Account dataCookie choicesPayment recordsPrivacy requests
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bintangslot Your Data Terms Before Access
CONTACT ROUTES

Privacy Help Without Waiting Around

Privacy questions should reach the team that can check account records rather than general lobby messages.

Live chat privacy queue Use live chat when you need a quick privacy status check on account access, cookie settings, or a recent support message. We may ask security questions before discussing any account-linked data.
Email privacy request Send account correction, deletion or access requests by email so we can log the request clearly. Attach only what we ask for, because extra documents may slow the privacy check.
Wallet record check If your question involves Touch 'n Go, GrabPay, Boost dan FPX records, support can trace the transaction reference and explain what payment data we keep for account and audit purposes.
DATA PRACTICE

What You Control In Your Account

We keep privacy controls practical: you can ask what account data we hold, request corrections, and raise concerns about cookies or device records.

Account profile records

Your profile may include your name, contact details, login history and account status. We use this data to verify ownership, restore access when needed, and answer privacy requests tied to your account.

Cookie and device data

Cookies help remember your session, language choice and security state. Device data such as browser type and IP logs helps us detect unusual access and protect your account from unauthorised entry.

Payment privacy handling

For Touch 'n Go, GrabPay, Boost dan FPX, we keep transaction references, time stamps and account links needed to reconcile deposits or withdrawals. Full wallet credentials are not stored by us.

Security checks

When account activity looks unusual, we may verify identity before changing details or discussing records. This protects your privacy by making sure personal data is shared only with the account holder.

Retention periods

We keep records only while they are needed for account operation, legal duties, dispute handling, risk checks or financial audit. When retention no longer applies, data is deleted or made non-identifying.

Request handling

You can ask to access, correct or delete eligible data. We will confirm your identity, check whether any legal retention rule applies, and reply through the contact channel linked to your account.

Your Privacy Questions Answered Clearly

These answers explain how the policy works when you open an account, use local payment methods, change devices, or contact support. They are written for practical account situations rather than legal jargon, so you know what to expect before you continue.

We collect the details needed to create and manage your account, such as contact details, login records, security checks and account status. Extra data may be requested only when needed to confirm account ownership.

We keep transaction references, dates, wallet method labels and account links so deposits, withdrawals, reversals and disputes can be checked. These records also support audit, risk-control and legal record duties.

Yes. Contact support from your registered email or verified account channel and tell us what you want checked. We may verify your identity before sharing or changing any account-linked data.

Some partners help with hosting, payment processing, fraud checks, analytics and support tools. They receive only the data needed for their role and must handle it according to privacy and security requirements.

Cookies keep your session active, remember basic settings and help identify unusual access patterns. You can adjust browser cookie settings, but some account and security functions may not work properly without them.

Retention depends on the record type and legal need. Account, payment and support records may stay while required for disputes, accounting, fraud prevention or legal duties, then get deleted or anonymised.

Use live chat for a quick privacy status check or email for access, correction and deletion requests. Include your registered contact detail and a clear description of the data you want reviewed.

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